Table of Contents
On a usual Monday evening, billions of users experienced disruption in receiving, sharing and downloading messages on Facebook, Instagram and Whatsapp. The downtime went straight for 6 hours after 9 PM IST on 4th October. This Global outage was said to be the longest downtime suffered by the Facebook company on a group level.
We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
— Facebook (@Facebook) October 4, 2021
How did the problem Fall Out?
4th October happened to be a “Monday Blues” for the company’s founder Mark Zuckerberg who tweeted after the snag,
“Facebook, Instagram, Whatsapp and Messenger are coming back online now. Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about.”
*Sincere* apologies to everyone impacted by outages of Facebook powered services right now. We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible
— Mike Schroepfer (@schrep) October 4, 2021
The inaccessibility of the social media giants left the users with unread and undelivered messages. Later it was found on Facebook’s blog posts that their engineers encountered a huge error due to a change in the configuration in the backbone routers. These routers are solely liable to coordinate network traffic between the company’s data centers.
What were the Consequences Faced by The Company?
Not only the FB users were facing issues during their daily Facebook scrolling, but also the Facebook employees were heavily impacted. The company’s employees were also inaccessible to all the client’s emails and messages.
In the meanwhile, The social media giant posted, “This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.” Unfortunately, the Domain name system, aka DNS, caught an error, disturbing the whole network center of the Facebook company.
Seeing @Facebook's BGP announcements getting published again. Likely means service is on a path to getting restored.
— Matthew Prince 🌥 (@eastdakota) October 4, 2021
Was there a Cyber Attack Behind the Downtime?
Many of the servers go down after getting affected by cyberattacks. People estimated such a problem that brought down the company’s services. Facebook cleared the doubts quoting, “We want to make clear at this time we believe the root cause of this outage wasa a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime”, said the spokesperson of Facebook.
How Significant was this Outage on The Business?
After the Facebook group services crashed around six hours, Mark Zuckerberg dropped to number five in the list of “World’s richest person.” The downfall in the world’s top entrepreneurs was affected after the root problem caused by the outage that shook the company’s business down to 5.45% to trade. Zuckerberg had to experience the loss of $7 Billion in 6 hours of service downtime.
If a Social Media Giant can Suffer, You Can Too!
Concluding this, you can have the idea of how any business can suffer hefty loss for a few hours of downtime due to an outage. Techchef, as the leading IT service, never let a business fall by offering a wide range of business recovery services. When you trust in techchef, we ensure your business is always growing without any outage obstacles. Whether any complicated server issue, our decades experienced engineers come up with 100% safe, accurate and desired results with the highest recovery rates.
Keep your services always flowing with Techchef.